Reservations

Spa services are available by appointment. We suggest calling in advance to ensure availability. A credit card or a gift certificate number is required for all spa service reservations. Please inform your spa coordinator if you are pregnant or if you require special assistance. To schedule appointments call: 910-509-0410.

Arrival Time

If it is your first visit with us at the Ki, please arrive ten minutes prior to your scheduled appointment time so that you can complete our client profile sheet while relaxing with a cup of hot tea or herbal tonic.

Late Arrivals

We regret that late arrivals will not receive an extension of scheduled service time. Should you arrive late, the length of your spa treatment may be shortened in order to prevent further delays. Late arrivals will be responsible for full service fees

Cancellations

Should you need to cancel or reschedule services, we kindly ask for a 24-hour notice. We ask that you guarantee your appointments against late cancellations using a major credit card. With our Flex Fee Cancellation policy, you are only responsible for $25 for each hour (or portion thereof) that you have reserved regardless of your reason for changing or canceling. The Flex Fee lets us provide partial compensation to our wonderful therapists and much more flexibility to you. If the vacated time can be filled, you will not be billed at all. No shows will be charged 100% of services fees.

Group Events

For parties for three or more, there is a 20% group fee, which includes
10% staff gratuity. Proper coordination of your group reservation requires additional time on the part of our staff to ensure that your visit to the spa is a complete success. Group availability is limited, so please inquire.

Ki Spa strives to offer the healthiest atmosphere and treatment options to our valued clients, as well as an effective work environment for all of our employees.
In addition, the consumption of alcohol is not recommended directly before
or after spa treatments. It is for these reasons that we do not allow clients to use alcohol during the duration of their visits with us.

Return Policy

We offer a wide selection of quality products in our bath shop so that you may continue your spa experience at home. Should you need to return an item, a purchase receipt is required and the return should be made within 30 days of purchase. A credit for the returned item will be applied to your account. Gift Certificates are not returnable, nor redeemable for cash.

Jewelry and Valuables

Please leave all jewelry and valuables at home. Unfortunately, we are not able to take responsibility for valuables that are lost or left in a robe pocket.

Cell Phones

Please help us maintain the serenity of the spa by muting cell phones and beepers

Age Requirements

The spa is an adult oriented atmosphere. Guests must be at least 12 years old to be permitted in the service or treatment room areas. Please arrange for childcare prior to your visit to the spa. Guests under the age of 18 require parental consent.

Spa Therapists

All Ki Spa therapists must meet all state certification and licensing requirements as defined by the governing state boards. Your reservations coordinator can provide you with an up-to-date listing of our team professionals and their state license numbers. In addition to the rigorous demands of the state, all Spa therapists must complete Ki Spa training requirements in order to perform our wellness therapies.

Ki Special Event Planning

The Ki Spa welcomes your group for spa evenings and seminars. Contact us for pricing and availability. We are please to host evening for business groups, bridal parties, ladies night out, and so many others. We offer catering and also sponsor a Spa Evening every month. Call us to find out this month's topic so that you can join us for a fun evening of education and ideas.